Shipping Policy

Shipping Policy

NOTE:  We cannot comply with your special requests for delivery handling.  USPS will not take directions from us, nor will UPS.  USPS normally puts the package on the front porch, as well as UPS.  Neither will assist in your special requests, ie, “knock on the door”, “hand to a person”, put under the window behind the 3rd bush”, etc.  UPS does offer free insurance up to $100.00, USPS offers free insurance up to $50.00.  Please keep this in mind when choosing your shipping method.

Available Shipping Carriers

  • UPS
  • USPS Priority Mail, (Flat Rate Shipping)
  • Additionally, AO Tactical Gear may offer a flat rate shipping.  Most times the shipper will be USPS, or whichever shipper is least expensive for your location.  All shipments will include your email address in the shipping information and expect the carrier to notify you with a tracking number.

Order Processing:
Once you place an order with AO Tactical Gear, you will automatically recieve an email letting you know the order has been RECEIVED.  Next AOTactical Gear will send you and ORDER PROCESSING notification.  And finally, you will be sent an ORDER SHIPPED notification along with the tracking number.  The first email is automatic, and will include your order number.  If you do not receive this email, there is a problem with your address, ie, being blocked by spam, etc.  Please ensure your email is correct and not prone to blocking as in .edu, and other City/County/State email adresses.

In order to expedite an order, some product may be dropshipped directly from the manufacturer.

Cut off time for same day shipping is 1:00.  We will make every effort to get your expedited order out as quickly as possible.

Order Processing Time:
Orders are usually processed in 1-2 business days. Initially your status will change from Order Received to Processing Order.  Orders fulfilled from locations other than the AO Tactical Gear warehouse located in Mesquite, TX, may occasionally require additional time for processing.  AO Tactical Gear will never knowingly charge your account when in the odd time’s an acutal backorder situation exists.  If a backorder exists, we will notify you as quickly as possible and ask for your direction.  Normal processing time is from 2 to 5 business days to ship orders.  This time frame my be extended during high volume order times, or shortened durring less volume times..

Shipping Time:
Depending upon the destination and shipping method, the time for a package to arrive varies. When available, a tracking number will be provided to the customer and should appear in the order status after the order has shipped. When Flat Rate Shipping is done via USPS, the order will go out via USPS Priority, and mostly 2nd day.  On average most orders are delivered in 2-5 days after order has been shipped, depending on your location, and the carrier..

Free Shipping:
From time to time we offer Free Shipping to the United States Continental 48 states. For orders under the minimum special shipping offer, a low flat rate of $6.95.  We charge the current rates for the USPS for other states not located in the continental 48.

For Questions about Shipping:
Call Customer Service at (972)-552-3352 or email